Privacy Policy

Last Updated: November 2025

Welcome to Kelly Jean Audiobook Narration (https://www.kellyjeantaylor.com, the “Site” or “Website”). We understand and respect that privacy is important to you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or engage with us as a client.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

By accessing our Site or engaging our services, you signify your acceptance of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

1. Information We Collect

1.1 Personally Identifiable Information (PII)

Personally Identifiable Information refers to any information that identifies or can be used to identify or contact you, including but not limited to:

Contact Information: Name, email address, phone number, mailing address
Project Information: Author name, book title, genre, manuscript details, character names and descriptions, pronunciation guides, voice preferences
Financial Information: Credit card information, billing address, payment history, invoice records
Communication Records: Email correspondence, project feedback, revision requests, testimonials
Professional Information: Author bio, publishing history, marketing preferences, series information
Demographic Information: Age, location, genre preferences, interests (provided voluntarily)

This information is collected when you:

Request a quote or submit an audition inquiry
Sign a project contract or service agreement
Make a payment for services
Subscribe to our newsletter or mailing list
Submit manuscripts, character notes, or project materials
Communicate with us via email, contact form, or messaging
Participate in surveys, contests, or feedback opportunities

1.2 Non-Personally Identifiable Information

Non-Personally Identifiable Information refers to information automatically collected when you access our Site:

IP address and browser type
Operating system and device information
Pages visited and time spent on the Site
Referring website or search terms
Cookies and tracking technologies
Analytics data

1.3 Project-Specific Information

For audiobook narration clients, we collect and process:

Completed manuscripts and source materials
Character voice specifications and preferences
Audio samples and reference materials
Revision notes and feedback
Project timelines and delivery requirements
Series information and consistency notes
Marketing preferences and usage rights

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

Processing and fulfilling your audiobook narration project
Communicating project updates, timelines, and deliverables
Providing character voice consultations and revisions
Delivering finished audio files and project materials
Invoicing and payment processing
Maintaining project records and quality assurance documentation

2.2 Communication & Support

Responding to your inquiries and customer service requests
Sending project-related updates and milestone notifications
Providing revision feedback and approval requests
Notifying you of changes to our services or policies
Requesting testimonials or case study participation

2.3 Marketing & Business Development

Sending newsletters, promotional materials, and service updates (with your consent)
Creating case studies and portfolio materials (with your permission)
Using audio samples for marketing purposes (up to 5 minutes, as outlined in our Terms of Service)
Displaying your book title, cover, and author name in our portfolio
Tracking marketing campaign effectiveness

2.4 Legal & Compliance

Complying with tax, accounting, and legal requirements
Responding to legal processes or government requests
Protecting against fraud, security threats, or unauthorized access
Enforcing our Terms of Service and other agreements
Investigating disputes or resolving complaints

2.5 Analytics & Improvement

Analyzing website usage patterns and user behavior
Improving our Site functionality and user experience
Determining popular content and service offerings
Compiling anonymous statistical data for internal use

3. Cookies & Tracking Technologies

3.1 How We Use Cookies

We use cookies for several purposes:
- Security: Automatic logout after 10 minutes of inactivity for logged-in users
- Functionality: Remembering user preferences and login information
- Analytics: Tracking website usage and user behavior
- Marketing: Serving targeted advertisements based on your interests

3.2 Cookie Management

Visitors who do not wish to have cookies placed on their computers can set their browser to refuse cookies. However, some features of the Site may not function properly without cookies enabled.
You should be aware that clearing your browser cookies, upgrading your browser, or installing new software may clear certain opt-out cookies or settings.

4. Third-Party Services & Analytics

4.1 Google Analytics

We partner with Google Analytics to analyze and track Site usage, determine content popularity, and understand user behavior. By accessing our Site, you consent to the collection and use of your information by Google Analytics. Google Analytics does not receive personally identifiable information; only anonymized usage data is shared.

You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout

4.2 Payment Processing

When you make a payment for our services, your credit card information is processed through a secure third-party payment processor (currently Stripe). Your payment information is not stored on our Site but is provided directly to the payment processor. We are not responsible for the payment processor’s security practices.

All financial transactions are subject to the payment processor’s terms of service: https://stripe.com

4.3 Third-Party Links & Services

Our Site may include links to third-party websites, products, or services. Once you leave our Site via these links, you are no longer bound by our Privacy Policy. We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

4.4 Advertising Partners

Ads appearing on our Site may be delivered by advertising partners who may set their own cookies. These cookies allow ad servers to recognize your device and deliver targeted advertisements. This Privacy Policy covers only cookies set by Kelly Jean Taylor; it does not cover cookies set by advertising partners.

5. Data Security

5.1 Security Measures

The security of your personal information is important to us. We strive to follow industry-standard security practices to protect your information, including:

Secure password protection for employee access to client data
Encryption of sensitive information during transmission
Regular security audits and updates
Limited employee access to personally identifiable information
Secure storage of project files and manuscripts

5.2 Limitations

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information. By using our Site and services, you acknowledge that:

We cannot guarantee protection against all security breaches
You use our services at your own risk
We are not responsible for unauthorized access or disclosure of your information through our Site without our knowledge or consent

5.3 Third-Party Security

When you provide payment information or other sensitive data, you may be directed to a secure third-party vendor. Any information you provide during checkout or payment processing is not stored on our Site but is provided directly to the third-party vendor.

6. Data Retention

6.1 Retention Period

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.

6.2 Retention Criteria

When determining retention periods, we consider:

The amount, nature, and sensitivity of the data
Potential risk of harm from unauthorized use or disclosure
The purposes for which we process the data
Whether these purposes can be achieved by other means
Applicable legal requirements

6.3 Tax & Legal Requirements

For tax purposes, we are required by law to retain basic customer information (Contact, Identity, Financial, and Transaction Data) for six years after you stop being a customer.

6.4 Project Archives

Audiobook narration project files, manuscripts, and communications may be archived for quality assurance, dispute resolution, and portfolio purposes for up to seven years after project completion.

6.5 Anonymized Data

In some circumstances, we may anonymize your personal data for research or statistical purposes. Anonymized data may be used indefinitely without further notice to you.

7. How We Share Your Information

7.1 Information We Do Not Share

We do not sell, trade, or rent your personally identifiable information to third parties. Your manuscript, project details, and financial information are kept confidential.

7.2 Information We May Share

We may share your information in the following circumstances:

Aggregated Data: We may share aggregated, anonymized information about our clients (demographics, service preferences, usage patterns) with affiliated agencies and third-party vendors for business analysis purposes.

Service Providers: We may share information with third-party service providers who assist us in operating our Site and providing services, including:

Website hosting providers
Email marketing service providers
Payment processors
Cloud storage providers
Analytics services

Legal Requirements: We may disclose your information when required by law or when necessary to:

Respond to legal processes or government requests
Comply with copyright or intellectual property laws
Investigate or remedy violations of our policies
Protect the rights, property, and safety of others
Enforce our Terms of Service or other agreements

Business Transitions: In the event of a sale, bankruptcy, merger, or acquisition, your information may be transferred as an asset to the successor or acquiring entity. Such transfer will be subject to this Privacy Policy.

8. Email Marketing & Communications

8.1 Opt-In to Mailing List

You have the option to opt-in to our mailing list to receive newsletters, updates, promotional materials, and information related to our services. When you provide your email address, we save your communications and contact information for communication purposes. This information is kept confidential.

8.2 Email Content

Our emails may include:

Service updates and project notifications
Newsletter content and industry insights
Promotional offers and special pricing
Educational content related to audiobook narration
Testimonials and case studies
Seasonal campaigns and announcements

8.3 Opt-Out & Unsubscribe

We comply with the CAN-SPAM Act of 2003 and do not send spam or misleading information. If you wish to opt-out or unsubscribe from our mailing list, you can:

Click the unsubscribe link at the bottom of any email
Contact us directly at [email protected]
Update your preferences through your account (if applicable)

Unsubscribe requests are processed within 5-10 business days.

8.4 Transactional Emails

Please note that even if you unsubscribe from our mailing list, we will continue to send you transactional emails related to your projects, invoices, and account information, as these are necessary for service delivery.

9. Children's Privacy

We do not knowingly solicit, collect, or market to children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will use our best efforts to promptly delete such information from our records.

If you are a parent or guardian and believe we have collected information from your child under 13, please contact us immediately at [email protected].

10. Affiliate Links & Commissions

Our Site may include affiliate links to third-party products or services. We may earn a commission from certain links. This does not affect your purchase price or the products/services you receive. We disclose affiliate relationships transparently.

11. Your Privacy Rights

11.1 General Data Protection Rights

You have the following rights regarding your personal data:

Right to Access: Request access to the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
Right to Restrict Processing: Request limitation on how we use your data
Right to Object: Object to our processing of your data for marketing or other purposes
Right to Data Portability: Request your data in a portable format
Right to Withdraw Consent: Withdraw consent for data processing at any time
Right to Lodge a Complaint: File a complaint with a supervisory authority

11.2 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]

Website: https://www.kellyjeantaylor.com

We will respond to your request within 30 days (or as required by applicable law).

12. California Privacy Rights

12.1 “Shine the Light” Law (CA Civil Code § 1798.83)

California residents have the right to request, once per year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with whom we shared personal information in the immediately preceding calendar year.

To make such a request, please submit your request in writing to: [email protected]

12.2 California Consumer Privacy Act (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, used, and shared; the right to delete personal information; and the right to opt-out of the sale of personal information.

12.3 Minors in California (Under 18)

If you are under 18 years old, reside in California, and have provided personal information to our Site, you have the right to request removal of unwanted data that you publicly post on the Site.

To request removal, please contact us at [email protected] with:

Sufficient detail about the public post(s)
A statement that you reside in California

We will make reasonable efforts to remove the data from public display. Please note that data may not be completely removed from our systems or from cached/archived versions of the Site.

13. GDPR Compliance (European Residence)

13.1 GDPR Rights

If you are located in the European Union, you are entitled to the following rights under the General Data Protection Regulation (GDPR):

Right to Access: Request access to your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing: Request limitation on data processing
Right to Object: Object to processing of your data
Right to Data Portability: Receive your data in a portable format
Right to Withdraw Consent: Withdraw consent for data processing
Right to Lodge a Complaint: File a complaint with your local data protection authority

13.2 Legal Basis for Processing

We process your personal data based on:

Contract Performance: Processing necessary to fulfill our service agreement with you
Legitimate Interests: Processing necessary for our business operations and marketing
Consent: Processing based on your explicit consent (e.g., newsletter signup)
Legal Obligation: Processing required by law (e.g., tax records)

13.3 Data Retention (GDPR)

We retain your information until the earlier of:

You request deletion by emailing [email protected]
We cease using our existing data providers
We cease business operations
The data is no longer needed to provide services
Legal retention requirements are satisfied

Please note that deletion requests may result in loss of access to paid or free content previously provided.

13.4 Minimal Data Collection

We collect only information reasonably necessary to enter into a contract with you. We do not require consent for unnecessary processing as a condition of engaging our services.

14. Changes to This Privacy Policy

14.1 Policy Updates

We reserve the right to modify this Privacy Policy at any time. Material changes will be posted on our Site with reasonable notice. Your continued use of our Site or services after changes become effective constitutes your acceptance of the modified Privacy Policy.

14.2 Notification

If we make changes that might result in disclosure of personally identifiable information you previously requested not be disclosed, we will contact you directly to allow you to prevent such disclosure.

14.3 Frequent Review

We encourage you to frequently review this page to stay informed of any changes.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: